Technical Services Manager
We are looking to hire an experienced Technical Services Manager to lead our Technical Services Team.
A key focus is to establish and maintain strong personal relationships with key customer contacts.
Role responsibilities:
- Maintain an excellent understanding of all electro medical products
- Take ownership of all assigned customer service calls, repairs, installations, preventative maintenance schedules and ensuring timely closure of outstanding service issues
- Troubleshooting, diagnosing and remediating customer related product issues
- Open, track and close related service requests and products returns analysis, including escalation as required
- Maintain and organise appropriate records to demonstrate compliance with applicable regulations
- Manage performance, training etc. of service team members
- Liaise with other site departments: quality, operations, sales and marketing
- Minimum 3 years’ experience, in a senior technical role
- Experience leading a small team
- A full clean driving licence
- Good communication and inter-personal skills with ability to communicate clearly and concisely in both spoken and written form
- Self-motivated, flexible, organised and a good team player with the ability to prioritise own work based on departmental and site requirements
- Good technical writing skills
- Good computer skills including knowledge of Microsoft®, ERP and QMS database systems
- Willingness and availability to travel on company business as required
- Demonstrates behaviours in line with company core values and ethics standards
To apply email us directly at recruit@flemingmedical.ie
